{"id":231,"date":"2013-05-15T12:10:33","date_gmt":"2013-05-15T12:10:33","guid":{"rendered":"https:\/\/www.surveycrest.com\/blog\/?p=231"},"modified":"2019-01-03T07:41:39","modified_gmt":"2019-01-03T07:41:39","slug":"combat-survey-fatigue","status":"publish","type":"post","link":"https:\/\/www.surveycrest.com\/blog\/combat-survey-fatigue\/","title":{"rendered":"Most Effective Ways to Combat Survey Fatigue"},"content":{"rendered":"

Your inbox may be full with invitations to attempt surveys asking for your feedback for certain companies or brands you use. You may even try your hands on a few but not for long. If you start a survey and don\u2019t understand the first thing they ask, you are more likely to just curse the company and close it back. After two or three of similar experiences, you are more likely to just vow to never attempt another survey again.<\/p>\n

It is no novel concept that we are going to be discussing here today, but still something that needs special care while creating your surveys. Yes, I\u2019m talking about nothing other than your respondents\u2019 survey fatigue.<\/p>\n

Most companies are survey-reliant when it comes to measuring customer satisfaction. The best practices to conduct those surveys is something, sadly, most of them still need to learn. What measures can you take to reduce the irritation of your respondents? How would you assure them that their time and opinion holds some value to you?<\/p>\n

Designing effective online surveys<\/strong><\/a> is a difficult task. Only when you can retain the interest of your respondents throughout the survey, can you really keep them from feeling exhausted and leaving without giving the relevant information. Moreover, if your survey hasn\u2019t been properly adapted for the digital age, if it takes too long to download or is too lengthy for mobile phone devices, or you don\u2019t take any immediate action on their responses, your respondents are going to get a negative impression of the surveyor and the brand he represents. <\/p>\n

Therefore, we will help you explore the key ways to cure survey fatigue of your respondents:<\/p>\n

1. Don\u2019t Badger the Respondents With Survey Requests<\/h2>\n

One request during a minimum <\/em>of 3 days time period is good enough for your customers. Two requests from two different departments of your company are bad, and more than a couple is even worse. Don\u2019t forget that yours is not the only brand the customers use. They will be receiving requests for feedback from many other companies. Also, contemplate the number of surveys each of your respondents gets within a month. Make a schedule. Don\u2019t just badger him with loads of different surveys.<\/p>\n

2. Transparent Dealing<\/h2>\n

One of the best ways to garner trust in your customers is transparency. You need to be open with them about everything because only when they trust you completely will they open up with you in turn. The first step towards achieving that end is better communication. Customers need to know that it\u2019s worth spending their time on giving you feedback. When you invite them to take your survey, make sure that they are aware of:<\/p>\n