{"id":2943,"date":"2016-09-07T13:01:14","date_gmt":"2016-09-07T13:01:14","guid":{"rendered":"https:\/\/www.surveycrest.com\/blog\/?p=2943"},"modified":"2021-01-08T07:21:46","modified_gmt":"2021-01-08T07:21:46","slug":"customers-expect-from-customer-services","status":"publish","type":"post","link":"https:\/\/www.surveycrest.com\/blog\/customers-expect-from-customer-services\/","title":{"rendered":"What Do Customers Expect From Today&#8217;s Customer Services?"},"content":{"rendered":"<p>Today\u2019s customer is smarter than ever. The days of simply  focusing on operational efficiencies of customer service are long gone. In  present times, businesses need to respond by becoming obsessed with <a href=\"https:\/\/www.surveycrest.com\/blog\/good-vs-great-customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>excellent  customer service<\/strong><\/a>.<\/p>\n<p><a href=\"http:\/\/www.aspect.com\/globalassets\/hidden-files\/trends-2016-the-future-of.pdf\" rel=\"nofollow noopener noreferrer\" target=\"_blank\"><strong>Forrester  research<\/strong><\/a> shows that in 2016 and beyond customer-centric organizations will  see the greatest growth. Customer-centric businesses try to create value  through unique customer service. They do their best to make customer  interactions as easy as possible. This results in consistent and effective  customer service. Another important part of excellent customer service and  customer experience (CX) is to connect with the customers emotionally. We also  see an emerging trend that will dominate in 2017, customers expecting  Omni-channel self-service and on-spot customer feedback through <a href=\"https:\/\/www.surveycrest.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>online survey creator<\/strong><\/a>.<\/p>\n<p>Planning and implementing all these facets is a difficult to  say the least. Becoming customer-centric is a tough, it requires paying  attention to tiny details of everyday customer interactions and managing customer  expectations.<\/p>\n<p>The best way to meet your customers\u2019 expectations is to  understand what the modern customer wants from your business. Here are six key  points you need to address if you want <a href=\"https:\/\/www.engati.com\/blog\/managing-customer-expectations\" target=\"_blank\" rel=\"noopener noreferrer\">meet (and exceed) your customer expectations<\/a>.<\/p>\n<p align=\"center\"><iframe loading=\"lazy\" src=\"https:\/\/www.slideshare.net\/slideshow\/embed_code\/key\/oRmUJI8MkpV1Mc\" layout=\"responsive\" sandbox=\"allow-scripts allow-same-origin\" scrolling=\"no\" allowfullscreen=\"\" width=\"595\" height=\"485\" frameborder=\"0\"> <\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today\u2019s customer is smarter than ever. The days of simply focusing on operational efficiencies of customer service are long gone. In present times, businesses need to respond by becoming obsessed with excellent customer service. Forrester research shows that in 2016 and beyond customer-centric organizations will see the greatest growth. Customer-centric businesses try to create value [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3632,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[145],"tags":[],"class_list":["post-2943","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-small-business"],"_links":{"self":[{"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/posts\/2943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/comments?post=2943"}],"version-history":[{"count":4,"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/posts\/2943\/revisions"}],"predecessor-version":[{"id":4707,"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/posts\/2943\/revisions\/4707"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/media\/3632"}],"wp:attachment":[{"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/media?parent=2943"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/categories?post=2943"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.surveycrest.com\/blog\/wp-json\/wp\/v2\/tags?post=2943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}