Client Service Evaluation

General Information

1. Please give your Details

(Client satisfaction/ client service evaluation)

2. How satisfied are you with our company overall?
3. How satisfied are you with the services you received?
4. How likely are you to make use of our services again?
5. If you answered not likely at all, please explain why?
6. How likely are you to recommend our services to others?
7. If you answered not likely at all, please explain why?
8. Have you bought more than one product from our company?
9. How many times have you availed services from our company?
10. How long have you been using services from our company?
11. What keeps you coming back to our company?
12. How does our company compare with other companies providing the same products and services?
13. How has your opinion changed about the company after you availed our products/services?
14. If you are not satisfied with our company, please tell us why?
15. How satisfied were you with the following:
 Not SatisfiedSomewhat SatisfiedSatisfiedHighly Satisfied
Value for money
Time required for delivering the service/product
Quality of the service/product
Accessibility of staff
Money transactions
Documentation and paper work
Responsiveness to your requests
Communication
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