Customer Dissatisfaction Feedback

Who was involved in the key selection process

What business needs led you to decide to buy this product/service?


What are the primary factors that informed your buying decision (please select all that apply)

How many vendors other than us did you consider for this product/service?

Which vendor provided the best solution to your needs?


Which vendor did you select?


Where did our product/service fall short?

What strengths of our competitors made you chose them over us?


What features were missing in our product/service that made you choose our competitor over us?


How likely are you to:


 Very likelySomewhat likelyNeutralSomewhat unlikelyVery Unlikely
Buy from us in the future?
Recommend our products/services to others.
Recommend our company to others.

How does our company compare with other companies providing the same products and services:

On a scale of 1-10, with 10 being the best, how would you rate us on the following attributes?


 1234567810
Customer service experience
Timely service
Quality of the product
Proposal
PresentationRow 6
Sales team capabilities

Would you like to give us some suggestions/advice for improvement?


Please give your Details

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