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Who was involved in the key selection process
What business needs led you to decide to buy this product/service?
What are the primary factors that informed your buying decision (please select all that apply)
How many vendors other than us did you consider for this product/service?
Which vendor provided the best solution to your needs?
Which vendor did you select?
Where did our product/service fall short?
What strengths of our competitors made you chose them over us?
What features were missing in our product/service that made you choose our competitor over us?
How likely are you to:
|Very likely||Somewhat likely||Neutral||Somewhat unlikely||Very Unlikely|
|Buy from us in the future?|
|Recommend our products/services to others.|
|Recommend our company to others.|
How does our company compare with other companies providing the same products and services:
On a scale of 1-10, with 10 being the best, how would you rate us on the following attributes?
|Customer service experience|
|Quality of the product|
|Sales team capabilities|
Would you like to give us some suggestions/advice for improvement?
Please give your Details