2. How would you rate the overall buying experience? (Poor=1, Average=5, Excellent=10)
3. How satisfied are you with each of the following aspects of the store:
4. How can we improve your purchase experience overall?
5. If you are not satisfied with any of the above facilities, please explain how we can improve?
6. Why did you return the product?
7. Are you satisfied with the parking facilities at the store?
8. How satisfied are you with our return and exchange policy?
9. How satisfied were you with the return process?
10. Have you returned any product that you brought from our store?
11. How long did you have to wait at the sales counter before your turn came?
12. Were other employees at the store polite and courteous?
13. Was the sales representative polite and courteous?
14. Was the sales representative helpful and knowledgeable?
15. Did a service representative help you out at the store?
16. How many times do you visit the store?
17. When did you make your last purchase from our store?
18. How long have you been shopping at the store?
19. If you are unsatisfied with any aspect of the store, please tell us how we can improve?