2. How satisfied are you with the service you received?
3. If you are not satisfied with the service, please explain why?
4. How do you primarily lodge a complaint or ask for after sales service?
5. Is it easy to access our customer service representative?
6. How long did you wait before you were connected with a customer sales representative?
7. Was the sales representative helpful and knowledgeable?
8. Was the sales representative polite and courteous?
9. Was the sales representative able to solve your problem?
10. How many times did you have to contact the customer sales representative before your problem was solved?
11. How satisfied are you with the promptness of our reply to your complaints?
12. If you were dissatisfied with the complaint process, how would you like us to improve?
13. How satisfied are you with the quality of online support experience?
14. If you are not satisfied with the service, please explain why?
15. Do you think our site is user friendly?
16. Did you find all the information you needed to solve the problem on our website?