3. Which of the following service option did you use at our gas station?
4. How satisfied were you with the cleanliness of the station?
5. How satisfied were you with our overall service quality?
6. Did the attendants acknowledge you as soon as you entered the station?
7. Did the attendants greet you in a sincere and friendly manner?
8. Did the attendants thank you in a sincere and friendly manner?
9. Were the attendants in clean uniform?
10. Did the attendant serving you offer additional services?
11. The station was lit/felt safe.
12. Store products were neatly displayed.
13. Please rate your overall satisfaction with the customer service:
14. How can we improve our customer service performance?