Archive for the 'Customer Satisfaction Survey' Category

10 Ways To Gauge Customer Satisfaction

Your customers are the blood that keep your company’s heart pumping and running for which a single bad rep could give it seizure. And the last ...
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Customer Satisfaction Survey
By Kelvin Stiles , May 17 2018

Negative Feedback: How To Handle The Inevitable Criticism?

In the world of business, negative customer feedback is a given. There is no way to avoid it, but there is a positive aspect to this. Believe ...
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Customer Satisfaction Survey
By Kelvin Stiles , Aug 2 2016

10 Basic Rules For Maximizing Customer Survey Feedback

Photo Credit: iStock.com/Artist's xubingruo Every company wants to provide amazing customer experiences, only a few manage to actually achieve this goal. The reason for this lack of success is ...
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Customer Satisfaction Survey
By Kelvin Stiles , Jul 25 2016

Can We Retain Our Customers By Conducting Customer Satisfaction Surveys?

Photo Credit: iStock.com/Artist's Olga_Danylenko Customer satisfaction surveys. I’m sure you’ve heard of them so many times by now that the original intent and purpose behind it has been lost ...
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Customer Satisfaction Survey
By Kelvin Stiles , Sep 10 2015

Demystifying Customer Psychology – For More Satisfying Surveys

Believe it or not, how you frame and word your surveys has a phenomenal effect on how likely it is to attract insightful feedback. That means your survey ...
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Customer Satisfaction Survey
By Kelvin Stiles , Aug 13 2015

How To Grow A Loyal Customer Base Using Online Surveys?

Photo Credit: iStock.com/oneinchpunch It is said that 25% to 40% of the total revenues of a business come from returning customers, a fact that has not gone ...
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Customer Satisfaction Survey
By Kelvin Stiles , Jun 12 2015
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