2016 is the best time to dust off that old customer service strategy and give it a shiny new spark. Latest trends show that leading companies ...

With the burgeoning “age of the customer” looming over our heads, our customers will be the uncontested judges of how customer-centric our businesses are, and how we will ...

You’ve just had an idea for a business and are itching to launch it. There is no time to spare and you can’t wait to set everything ...

The number of surveys has grown over the past decade, especially as businesses began embracing customer-centric and data-driven approaches. Blinded by the benefits of feedback from ...

A business that has happy customers is a thriving business. But how do businesses know what it takes to make their audiences happy? The answer is customer ...

Surveys are integral for developing businesses. The backbone of virtual and online businesses is survey. And why is that? Because data gives authentic power. In business, ...